Search: Issues/Feature Requests/General FAQs

General Support

If you are experiencing an error on launch or during the use of EWP, please provide further detail by doing the following:

• Launch “Event Viewer” (Search for it or press the Windows key and start typing Event Viewer).
• Expand “Windows Logs”
• Click on “Application”
• On the right-hand side click on “Filter Current Log…”
• In the box “<All Event IDs>” type in: 17181 and click on OK
• On the right-hand side click on “Save Filtered Log File As…”
• Type a ‘filename’ of your choice and then select the save as type as “CSV (Comma-separated)”.
• Click Save, then you can now email the file to [email protected] along with the issue you are experiencing in detail.

Next, we would like the Debug log file.

• Turn on debugging in your config file using the ConfigEditorGUI setting the option “DebugApplication” to 1.
• Now re-run EWP and the step you need to replicate the error/issue.
• A log file is generated with the date/time, these files are obtained from the following path: C:\ProgramData\ExamWritePad\ExamWritePad\{version number}
• you can now email the HTML file to [email protected] (you may need to rename or ZIP the HTML log file so that it bypass spam filters)

Submit a bug report or Feature Request