Search: Issues/Feature Requests/General FAQs
General Support
If you are experiencing an error on launch or during the use of EWP, please provide further detail by doing the following:
- Launch “Event Viewer” (Search for it or press the Windows key and start typing Event Viewer).
- Expand “Windows Logs”
- Click on “Application”
- On the right-hand side click on “Filter Current Log…”
- In the box “<All Event IDs>” type in: 17181 and click on OK
- On the right-hand side click on “Save Filtered Log File As…”
- Type a ‘filename’ of your choice and then select the save as type as “CSV (Comma-separated)”.
- Click Save, then you can now email the file to [email protected] along with the issue you are experiencing in detail.
Next, we would like the Debug log file.
- Turn on debugging in your config file using the ConfigEditorGUI setting the option “DebugApplication” to 1.
- Now re-run EWP and the step you need to replicate the error/issue.
- A log file is generated with the date/time, these files are obtained from the following path:
- C:\ProgramData\Andrew Sheldon\ExamWritePad\{version number} or
- C:\ProgramData\ExamWritePad\ExamWritePad\{version number}
- you can now email the HTML file to [email protected] (you may need to rename or ZIP the HTML log file so that it bypass spam filters)
Submit a bug report or Feature Request
